Make (formerly Integromat) is a visual automation platform. You build scenarios on a canvas by connecting modules, each representing an app action, and you can see the data flowing through every step. Where Zapier is a straight line, Make is a diagram with branches, loops, and merges.
That design is why technical-minded operators love it. Routers split a flow into paths, iterators loop over lists, aggregators combine results, and an HTTP module talks to any API with no native integration. Data stores hold state between runs. Make also added AI Agents that decide what to do based on a goal, and an AI assistant that helps build scenarios.
The trade-off is a steeper learning curve. You will think about bundles, arrays, and mappings by the second afternoon. Pricing is per operation, which is usually cheaper than Zapier for the same work, but a scenario that processes long lists can burn operations fast. It is the right tool when your automations have real logic in them.
Best for
- Operations managers and logistics professionals automating multi-step processes with conditions, exceptions, and loops
- Marketers and data analysts moving records between systems with reshaping and deduplication along the way
- Small-business owners who outgrew two-step Zaps and want more power without hiring a developer
- Consultants who build automations for clients and want a visual diagram to hand over
- Teams that need to call an API that has no native integration anywhere
Not ideal for
- First-time automators who want the simplest possible setup; Zapier is gentler
- Teams that need the very long tail of niche app integrations that only Zapier has
- Organizations that must self-host for compliance; n8n covers that
Key features
Pricing
A free plan with a small monthly allowance of operations and slower scheduling intervals; paid Core, Pro, and Teams plans that scale the operations allowance and add faster scheduling, priority execution, and collaboration; and Enterprise plans with security and governance features. Every module execution counts as an operation. Pricing changes often; check the vendor's current plan page.
A scenario that iterates over 500 rows runs each downstream module 500 times. Aggregate early and filter aggressively to keep operation counts down.
Pricing changes often. Confirm current plans on the vendor's site before you buy.
Pros and cons
Pros
- Handles complex branching and looping logic that would take several Zaps to approximate
- Usually cheaper than Zapier for the same workload because pricing is per operation
- Excellent visibility: you can inspect every bundle of data at every step of every run
- The HTTP module means no integration is truly missing if the app has an API
Cons
- The learning curve is real; expect to read documentation about data structures and mapping
- Fewer native integrations than Zapier, and some are shallower
- Operations add up quickly on list-heavy scenarios, which surprises people on lower tiers
- Free and lower plans run on slower schedules, so near-real-time automations need a paid tier
How people use Make at work
Logistics professionals: turn inbound shipment emails into records
Trigger on new emails, use a text parser or AI module to pull the tracking number, carrier, and ETA, route by carrier to the right handling path, and write the result to your spreadsheet or TMS. Check parsed fields against twenty sample emails before trusting it.
Marketers: sync and clean leads between tools
Pull new leads from ad platforms, normalize names and phone formats, deduplicate against the CRM with a search step, and only then create the contact. Send anything ambiguous to a review sheet rather than guessing.
Operations managers: build an exception-handling flow
Watch orders, and when one is missing an address or fails payment, branch to a path that notifies the right person with a summary and a link. Let the normal orders flow through untouched.
Consultants: deliver an automation the client can maintain
Build in a shared team workspace, name every module by what it does, and record a short walkthrough of the canvas. The diagram itself becomes the documentation.
Getting started
- Create a free account at make.com and connect two apps. Start a new scenario and add a trigger module, such as watching a Google Sheet for new rows.
- Add one action module, click Run once, and add a row to the sheet. Click the trigger's output bubble to see the exact data Make received.
- Add a router with two filters (for example, high-value versus low-value rows) and a different action on each path. Run it again with test rows for both cases.
- Attach an error handler to the module most likely to fail, set a schedule, and watch the operations counter for a week before choosing a paid tier.
Alternatives to Make
Zapier
Connect thousands of apps with no-code workflows, now with AI steps, agents, and chatbots
n8n
Self-hostable workflow automation with code steps and AI agents built in
Frequently asked questions
Is Make free?
Make or Zapier?
What counts as an operation?
Can I use AI inside Make?
Independent review. Pricing is described in words because plans change often; check the vendor's site.